Shipping policy

At PANE, we are committed to providing a smooth and reliable shopping experience for every customer. We offer free shipping worldwide on all footwear, apparel, and accessories.

Order Processing

• All orders are processed and shipped within 2-7 business days after confirmation.
• During peak seasons or promotional events, processing times may take slightly longer due to higher order volumes. We appreciate your patience and understanding.

Market Availability & Shipping Terms

PANE currently ships to the following regions:

• United States – Estimated delivery within 8–12 business days from the date of shipment

• European Union* – Estimated delivery within 10–15 business days from the date of shipment

• United Kingdom – Estimated delivery within 10–15 business days from the date of shipment

• Japan, South Korea,Hong Kong SAR, Macau SAR,Mainland China – Estimated delivery within 3–7 business days from the date of shipment

• Malaysia, Singapore, Philippines, Thailand, Indonesia – Estimated delivery within 7–15 business days from the date of shipment

We are actively working to expand our shipping coverage in the near future. Please stay tuned for updates on additional regions.

Important Notes:

• Order Modifications: Once an order has been shipped, we are unable to modify the shipping address or change the item style (including size and color). Please ensure all details are correct before completing your purchase.

• Delivery times are estimated and not guaranteed. Actual delivery may vary due to courier schedules, customs clearance, holidays, or other unforeseen circumstances.

• Customers are responsible for providing accurate shipping information. PANE is not liable for lost or delayed packages resulting from incomplete or incorrect addresses.

• PANE covers import duties and taxes for all shipments to the regions listed above. Customers will not be required to pay additional customs fees upon delivery.

• PANE will not be held liable for shipping delays caused by factors beyond our control, such as natural disasters, strikes, or courier disruptions.

Shipping & Tracking

• Free shipping is included with every order.

• A tracking number will be provided once your order has been shipped, allowing you to track your package in real time.

• While we make every effort to ensure timely delivery, please note that we are not responsible for delays caused by factors beyond our control (e.g., severe weather, customs inspections, or incorrect address information).

Customer Support

If you have any questions regarding shipping, please contact us at support@paneofficial.com with your name and order number. Our customer service team will reply within 24 hours to assist you.